From what I could see Melissa runs an exemplary IT organization for her college. (The college of Arts and Sciences at Duke.) They have about 600 faculty and, from the slides, it looks like about 60 IT staff (that's a about three times the IT support staff we have for about three times the faculty here.) Here's their staff Breakdown:
Duke's Faculty Database Content Management for Faculty Information This is just like our Faculty Dataweb but it's built, been in use for 2 years and they planning making it open source! It's based on Open source tools and primarily written in perl. We should definately evaluate this.
NOW with Bill Moyers. Transcript. November 7, 2003 | PBS U.S. soldiers wounded in Afghanistan and Iraq dealt a second blow when they get home: delays in getting medical care and financial support. --> This relates to Grilly.